Frequently asked questions

Everything from a first professional site for a new business to a full rebuild for an established one. That includes brochure sites, service-led websites, online shops, booking systems, member areas and event pages, shaped around what your business needs.

No. We work with you to gather what we need and can write copy, capture photography and produce video or drone footage in-house. If you already have content, we will use and refine it.

Yes. We regularly build booking, shop, membership and enquiry functionality, and can integrate the tools your business already relies on.

We start with discovery to understand your business, audience and goals, then shape the structure, copy and visuals around them. The site is built for your business, not adapted from a stock template.

We can support ongoing updates, hosting, SEO, content and wider marketing as your business grows, so the website keeps working rather than going stale.

Two broad kinds. Customer-facing apps, such as mobile apps and web apps with accounts, bookings, ordering, loyalty and notifications, that bring your services closer to your customers. And custom business applications, such as customer portals, dashboards, booking systems and internal tools, that support how your business runs day to day. We’ve built booking systems, member areas, client login panels and platform hubs across projects like these.

Web design is about a website that informs and generates enquiries. Application development is about software that does a job, where people log in, take actions and come back to use it. Many projects need both, and we build them so the website and the app work together rather than as separate things.

It depends on how and where your users will use it. Mobile apps suit frequent, on-the-go use with features like notifications and offline access, while web apps are easier to reach across any device with no install. We help you choose during discovery, and in many cases build for both from a shared foundation.

Yes. We regularly integrate payments, calendars, CRMs, email and other tools so information flows automatically rather than being copied between systems by hand. Reducing that manual work is often one of the biggest wins.

We stay involved. Applications need maintenance, updates and new features as you learn what works, so we provide ongoing support and development rather than handing over and disappearing.

It depends entirely on what the app needs to do. We start with discovery to understand the scope, then recommend a focused first version that proves value before expanding, so you're not paying for features you don't need yet.

SEO, or search engine optimisation, is the work that helps your website appear when people search for what you offer. It covers your content, page structure, technical SEO foundations, local signals and authority, all working together so search engines can understand and trust your business.

SEO builds over time rather than overnight. Some improvements show within weeks, while stronger rankings for competitive searches usually take a few months of consistent work. We focus first on the changes most likely to move things sooner.

It depends on where your site is now, how competitive your market is and how much you want to do. We scope the work around your goals and budget, and prioritise the areas with the biggest impact so the spend is focused.

Yes. The aim is not just more traffic but better visibility in the searches most likely to lead to enquiries, supported by clear service pages that help people take the next step.

Often yes. A site can look great on the surface but still have unclear structure, weak local signals or technical issues that stop it appearing properly. SEO helps identify and fix what is holding your visibility back.

It is how clearly and accurately your business appears when people use AI-powered tools like ChatGPT, Google AI Overviews and Perplexity to ask questions, compare options and look for trusted providers. It overlaps with areas sometimes called answer engine optimisation, generative engine optimisation and AI SEO, but the goals still simple, improving the content, structure and trust signals that help AI tools understand and cite you.

AI tools draw on clear, well-structured content and strong trust signals. That means service information that explains what you do, content that answers real questions, consistent details across the web and credible mentions. We assess where you stand and strengthen the signals that matter.

Usually because your content is thin or unclear, your trust signals are weak, or competitors are simply better understood by these tools. We identify the specific gaps and create a plan to close them.

Yes. For newer businesses it is about building the foundations to be understood online, from clear service information to stronger trust signals and useful content, so AI tools have something accurate to work with.

We look at how your business is described and cited across AI tools, how often you appear for relevant questions, and how that compares with competitors, then track those over time as improvements take effect.

No. You only need to be where your audience actually spends time. We help you focus on the platforms that make sense for your business rather than spreading effort too thin.

Yes. From planning ideas to writing captions, designing graphics and producing short-form video and photography, we can handle it all. If you already have a direction, we work with it.

We can. Posting is only part of the job, so we help manage replies, comments and messages so your channels feel active and responsive. Some businesses want full management, others just want support.

Yes, when it makes sense. Not every business needs large budgets, but when paid promotion fits, we run it carefully to support your organic activity rather than replace it.

Absolutely. We can take full management or simply provide support and guidance, fitting around how your team already works.

Written copy, website copywriting, photography, video, podcasts and audio, plus design assets like infographics, branded graphics and marketing materials. We can handle a single piece of content or a wider content marketing plan across all of these.

No. We can plan, capture and produce content for you using professional equipment, and we work with whatever you already have. Some clients arrive with a clear direction, others want help shaping it.

Yes. We are happy to refine existing copy, imagery or video so it works harder, rather than starting from scratch when you do not need to.

We start by understanding your business, audience and where the content will be used, then recommend the formats that will make the biggest difference rather than producing content for its own sake.

Yes. We use professional cameras, microphones, editing tools and drone equipment, so you do not need to source anything yourself.

No. We don’t do scattergun blasts. We craft email marketing campaigns, mailers and texts that sound like they come from a person, with clear, relevant messages worth opening, sent to people who are likely to care.

We can help you build and segment a quality audience rather than chasing volume. A smaller, well-targeted list almost always works harder than a large, untargeted one.

No. We work across email, SMS and print. Each has a role, and we help you decide whether a single channel or a mix makes the most sense for your goals and audience.

Yes. We keep the design and copy simple, sharp and action-focused, so your campaign stands out without overwhelming your audience.

Yes. Every campaign is tracked so you can see what worked and what didn't, and we use those results to make the next one better.

Typically 3 to 6 weeks from discovery to final delivery, depending on scheduling and revision cycles. The stages are discovery, concept and planning, filming, editing and review, then delivery.

No. We provide scripting support and direct your team on camera so they sound natural. Many of the strongest videos are built around guided interviews rather than a word-for-word script.

Yes. We include drone footage where it is permitted and handle the relevant compliance, so aerial shots are captured safely and legally.

Yes. We can deliver social cut-downs and campaign-ready edits so a single shoot day produces content you can use across multiple channels over time.

Yes. We're based in Eastbourne and Bexhill and regularly work across East Sussex and beyond, including multi-location shoots where a project needs them.

Plenty. Common uses include property and real estate marketing, construction progress and inspections, event coverage, tourism and hospitality promotion, land surveys, and adding scale and energy to corporate video, brand films and promotional campaigns.

Yes. Our commercial drone setup is licensed and compliant for professional work environments, so filming is carried out safely and legally, including in more sensitive or technical settings.

We capture cinematic aerial footage in up to 4K, suitable for websites, social media, brand storytelling and larger-screen presentations.

Yes. Aerial footage works especially well alongside our corporate video service, adding perspective and production value to promotional films, social highlights and brand stories.

Different projects need different drones. We use cinematic drones for smooth landscape and fly-through shots, FPV drones for fast-paced action, and licensed commercial drones for inspections, property filming and technical work.